At Fastexer.com, our main goals are customer satisfaction and transparency in every transaction. Refunds are given under certain conditions to ensure fairness for both parties. Kindly go through our refund policy carefully to understand your rights and obligations. In case of any issues, please reach out to our support team.
Detailed Refund Policy
1. Eligibility for Refunds
We provide refunds under the following conditions:
- Transaction Errors: If a transaction is processed incorrectly due to a technical error or system fault on our part.
- Unauthorized Transactions: If your account is used without your authorization, you notify us immediately.
- Service Issues: If the exchange is delayed beyond the guaranteed processing time, provided the delay is not due to external factors such as bank holidays, server downtime, or incomplete customer information.
Note: No refunds are allowed on deals that have been fully processed, and the currency exchanged as per your request.
2. Non-Refundable Scenarios
You will not be eligible for a refund in the following scenarios:
- Change of Mind: If you change your mind about going ahead with the exchange after making the transaction.
- Incorrect Information Provided: If a refund is requested because some details of the recipient you provided are incorrect,
- Fraudulent Activities: If the transaction is suspected to be fraudulent or violates our terms of service.
3. Refund Process
- Request Submission: Customers must submit a refund request within seven business days of the transaction. Requests can be made via email at [email protected] or through our support portal.
- Verification: Refund requests are subject to verification. We may require additional documentation, such as proof of payment or identification, to process your claim.
- Processing Time: Approved refunds will be processed within 2 business days. The amount will be returned using the original payment method unless otherwise specified.
4. Important Considerations
- Exchange Rate Adjustments: Refund amounts will reflect the exchange rate applicable at the time of the transaction, not at the time of the refund request.
- Transaction Fees: Any processing fees incurred during the initial transaction will be deducted from the refund amount unless the refund is due to our error.
- Third-Party Charges: Fastexer.com is not responsible for additional fees charged by banks, payment processors, or other third-party services involved in the transaction.
5. How to Request a Refund
To initiate a refund, please provide the following details in your request:
- Transaction ID
- Date of Transaction
- Reason for Refund
- Supporting Documents (e.g., payment receipts)
Please send this information to [email protected]. Our team will address your request within two business days.
6. Disputes and Escalations
If you are not satisfied with the resolution of your refund application, you can further escalate the issue by writing to our compliance team at [email protected]. We strive to settle disputes amicably and in accordance with applicable laws.
7. Policy Updates
Fastexer.com reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy regularly to stay informed.
Contact Us
For any questions or to get help with our refund policy, please get in touch with us at:
our trust is very important to us, and we're here to ensure your experience with Fastexer.com is smooth and reliable.
Let me know if you need any more customization!
